COMMON QUERIES

You Asked, We Answered

Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.

ARE YOU ABLE TO MAKE OTHER COLLAR AND LEAD DESIGNS?

We are constantly looking to add fun, new designs to our range. So if you have something in mind that you can't find on our site we would be more than happy to work with you to see if we can bring it to life. We may even add it as a regular item for others to enjoy too!

WHAT HARDWARE DO YOU USE ON YOUR COLLARS?

We have a selection of hardware to choose from to individualise the look and feel of your bespoke paracord collar creation.

Our hardware range for collars includes a choice from standard plastic or metal side-release buckles, martingale chains and

pre-made adjustable biothane straps. You simply choose what you prefer.

All collars made with side-release buckles come standard with a stainless steel D-ring.

Coloured, non-stainless D-rings available on request.

WHAT HARDWARE DO YOU USE ON YOUR LEADS?

All of our standard rope leads, polyester leads and braided leads come with brass or stainless steel snaphooks.

We do also make slip leads with and without toggles.

Coloured, non-stainless metal O-rings can be added on to all of our lead creations on request.

WHAT COLOURS DO YOU HAVE?

We have a range of different colours to choose from to really make your unique design come to fruition.

Each paracord collar or braided lead design can hold a certain number of colours, but you decide what colours you prefer.

Want to double up on colours? No problems! Want them all different colours? No problems! This is where YOU get to choose how you want your collar to look.

To have a look at our range of colour options, browse the colour chart below the item you select.

Looking for a specific colour you can't find here? Ask us and we will see if we can source it for you.

Please note: our equestrian rope and polyester webbing style leads come in pre-patterned/fixed colours only.

CAN THE COLLARS BE DECORATED WITH CHARMS?

Yes! We have made a number of collars adorned with gorgeous charms.

So why not add that extra edge to your bespoke collar and make your dog stand out from the rest!

Looking for a specific charm you can't find here? Ask us and we will see what we can do for you.

HOW DO I KNOW WHAT SIZE COLLAR TO ORDER?

Please refer to our "HOW TO ORDER" page for full instructions on how to correctly size and place your order.

WHAT HAPPENS IF THE COLLAR I RECEIVED IS THE WRONG SIZE?

We always endeavour to make sure all of our paracord collars are made exactly to the size ordered.

When your paracord collar is finished we will send you a picture of the final sizing for confirmation. Once final sizing is confirmed by you we will send the collar on its way. This helps to avoid any issues down the track should there be an undetected error.

Cords 4 Canines cannot issue a replacement or refund for collars that do not fit if the sizing given at the time of order is wrong.

Please see our "STORE POLICIES" section for our policy on refunds and returns.

OH NO! I CAN SEE MELTED CORD ON MY COLLAR OR LEAD! IS THIS NORMAL?

Don't let melted cord give you a meltdown! It's perfectly normal and meant to be there :) We need to melt the ends of braided cord to ensure longevity and security of the braid. The majority of the time these melted areas will be on the back of your collars where they are not visibly noticeable from the outer, and on leads at the very ends or else tucked in where possible. While we make every effort to keep these melts visually appealing and barely noticeable, they are a requirement. We also take great care in ensuring that all melt points on our collars and leads are super smooth and as flush as possible so as not to cause any discomfort to you or your dog when being handled or worn.